Payments, Cancellations and Refunds Policy

Depending on the PayPlus checkout and the user’s device, OneTap accepts Visa, Mastercard, Google Pay and Apple Pay. OneTap does not store the full card number or CVV; where the user chooses to save a payment method, OneTap receives only an encrypted payment token.

The user must be authorised to use the payment method. The payment provider may place and then release a small temporary verification hold; this is not a subscription fee.

The buyer reviews and approves the name, image, logo, engraving, colour and QR link before production. Cancellation is available within three days of ordering and afterwards while customised production has not started. Once production to the buyer’s specification begins, a change-of-mind cancellation or return is unavailable to the extent permitted by law.

If the buyer requests a change after design approval or supplied incorrect details, the buyer pays an agreed additional modification or remake cost. This does not apply where OneTap caused the error or non-conformity.

Cancellation of a non-personalised standard product may be requested within 14 days after receipt of the product or transaction document, whichever is later, subject to applicable law. For change of mind, the buyer bears safe return costs and only lawful cancellation charges may be deducted.

For defects, transit damage, non-conformity or qualifying late delivery, OneTap will repair, replace, remake or refund as required by law, without a cancellation fee where the law prohibits one.

Where Israeli law permits a change-of-mind cancellation fee, it is capped at 5% of the transaction price or ₪100, whichever is lower, plus a proven card-processing charge only where legally permitted. This is a statutory maximum and OneTap does not increase it by contract.

The cap does not create a cancellation right once production of genuinely customised goods has begun, and it cannot be used to charge for defects, non-conformity or any case where fees are prohibited.

Email the official address from the account email and include the order number or payment date and amount, plan or product, reason, and defect photos where relevant. Never email a full card number or CVV.

When due, we initiate the refund to the original payment method within no more than 14 days under applicable rules. The bank may require another 5–10 business days to display it.

Nothing limits mandatory Israeli consumer rights, including qualifying remote and ongoing-transaction rights and extended periods that may apply to a person with a disability, senior citizen or new immigrant. Mandatory rights in a consumer’s country of residence also remain effective where applicable.

Nothing restricts the cardholder’s right to dispute an unauthorised payment with the issuer or payment network.

We may update this policy prospectively. We give clear advance notice of a material change affecting an existing subscription and do not reduce rights for an earlier payment retroactively. Israeli law governs, subject to mandatory local rights that cannot be waived.